#Interview with Off-Westend- Managing Director – Denholm Spurr – Celebrating 20 years of the Offies #offiesaward #Theatre #londonoffthewestend #TheOffies

Inteview with Off-Westend
Mangaging Director – Denholm Spurr
Celebrating 20 years of the Offies

Interview by Louise Cannon

I recently had the privilege to interview the Off-West-End Managing Director – Denholm Spurr, thanks to Gingerbread Agency. He is celebrating 20 years of this prestigious organisation, championing independent theatre on London’s Off-The-Westend stages. He has gone on from being an Executive Producer to Managing Director. He discusses grassroots theatre, award nominees and what it means to be nominated or win an award and the impact that may have, increasing accessibility and more… What emerged was some fascinating insights that the public do not see and may not be aware of and more…
Please welcome Denholm Spurr to Bookmarks and Stages and discover our Q&A as you scroll down this page.

Denholm Spurr, as Off-West-End Executive Producer, what is it like to now be celebrating 20 years of the organisation, championing independent theatre in London’s Off-West-End scene?

It feels quite extraordinary, because very few grassroots cultural institutions survive this long, let alone stay relevant while the landscape around them keeps changing. OffWestEnd was founded in 2006 and set out to create a unified banner for the incredible independent theatre being made across London. Today, the phrase Off-West End is ubiquitous in describing our sector, and leading the organisation that helped define that is a huge honour.

And talking of survival, it’s also hugely significant for me personally. Ten years ago, I was only just emerging from years of homelessness. Going from street urchin to Managing Director is about as dramatic a glow-up as I could have imagined. I am deeply grateful to the people who believed in me when I had very little reason to believe in myself, but I am proud too. What I survived in my early twenties was brutal, and I could never have imagined that I would end up here: leading an organisation that has helped define the very sector in which I rebuilt my life.

What or who inspired you to take over OffWestEnd, an organisation you’ve been part of for at least 12 years now, and what have you brought to the role of Managing Director since Geoffrey Brown stepped down almost two years ago?

I was lucky enough to be selected for the Olivier Awards judging panel at a very young age, and that was one of the first times I really encountered the breadth of Off-West-End theatre properly. I served specifically on their Affiliate panel, covering some of our best-known venues, and I realised almost immediately that this was the theatre I loved most: up close, alive, risky, sometimes rough around the edges, but in the best possible way, and far less beholden to mainstream conventions.

Then there were the people. Sofie Mason, our founder, was a huge influence. She had that rare ability to make you fall in love with both her and her vision: to believe that a scrappy, under-resourced organisation could stand shoulder to shoulder with major arts institutions and still be worth fighting for. She also gave me opportunities to flex my own creative vision at a time when very few other gatekeepers were doing that — including trusting me to devise the world’s first cyber ceremony on Twitter in 2015. Geoffrey, in a different way, was equally inspiring through the sheer graft of what he built: developing the community, accessibility and scope of the organisation, often from his home office, for no pay, simply because he believed the sector deserved a champion. OffWestEnd has always relied on its leaders and core volunteers giving far more than they ever should have had to, frankly, because they believed independent theatre deserved better.

What I have wanted to bring to the role is a mix of lived experience and structural ambition. I spent more than a decade making theatre Off-West-End myself, so I know first-hand how broad, exciting and precarious this sector is. I did not want OffWestEnd just to be a yearly pat on the back. I wanted it to be more rigorous, more useful, more future-facing, and more honest about the fact that independent theatre does not need admiration alone. It needs infrastructure. And my geekier self came with a bunch of tech skills that made me feel I was the right person to lead the organisation through a serious phase of modernisation.

The goal is to honour the last twenty years and the people who gave so much to this organisation, while also being radical about what comes next: building something finally self-sustaining. A regular, reliable income stream would allow OffWestEnd to respond to the next twenty years in a way the last twenty rarely made possible. That is my vision for OffWestEnd 2.0, and I am excited by the progress we are already making.

This year’s nominees bring together emerging grassroots talent and well-known performers from stage and screen who consistently return to independent venues to create new work. There are a lot of shows to watch and choose from – how are nominees chosen as you increase fair recognition?

Rachael Bellis The Sea Horse by Edward J. Moore Golden Goose

One of the things I love about OffWestEnd and the Offies is that they practise a kind of open gatekeeping. It is one of the few parts of the industry where genuinely emerging artists and very established names can still meet on common ground, often in small rooms, taking real creative risks. That feels healthy to me. It is one ecology that is both grassroots and a destination in its own right. I often say Off-West End is not just a decorative fringe of the industry, but unique, purpose-made couture. The Offies ceremony is the sector’s annual catwalk to show that off.

As for how our recognition process actually works… well, it is a gargantuan undertaking, I can tell you. The Offies are one of a kind: a rigorous three-stage peer review in which the people making the decisions are not only of the community — industry professionals and experts in the field — but have all seen the work first-hand. Doing that at the scale we do, when the turnover of productions is so high and run lengths are so short, is nothing short of Herculean.

That said, there were some leaky pipes in the process when I took over. Early on, I spent months talking to venue leads, creatives, critics, assessors and others across the sector, because I did not want to redesign the model based purely on my own instincts. Two things came up again and again: too many categories, and a creeping sense that everyone seemed to be nominated. So the key challenge was to make the process broader in what it could see, but more exacting in what recognition actually meant. Because if recognition means everything, it starts to mean nothing.

So we rebuilt the framework. We moved away from a rigid category system into broader Areas, supported by specialisms — elevating artforms that are often marginalised, like theatre for young audiences and experimental work — and by stronger expert oversight, including the return and expansion of our critics’ panel of national theatre critics. We also carried out a diversity and equality overhaul of our large assessor cohort, making sure we had the broadest possible range of perspectives assessing work across the sector, so that work is not just watched, but properly understood in context.

The aim is not simply to spread recognition around like confetti. It is to make sure that when work is recognised, it feels fair, meaningful and genuinely valuable: the kind of recognition that can help sustain careers rather than just decorate a poster.

What is the overall impact for those involved in the industry to be nominated in an Area and, if lucky, win?

Megan Prescott – Really Good Exposure – Soho Theatre

The impact depends on where you are in your career, but it can be huge. For an emerging artist or company, recognition can be the difference between momentum and disappearance. It can change confidence, visibility and the seriousness with which people take your work at exactly the point where that work is still vulnerable, while significantly increasing chances of re-runs and transfers. For a venue, it drives audience awareness, helps demonstrate impact and reinforces that what they are platforming matters beyond the room. For more established artists, it is often about peer recognition in the part of the industry where the real risk is still being taken.

But I think the deeper point is this: by the time something is obviously a success, it often no longer needs the same kind of advocacy. The recent Olivier Awards were fabulous, and rightly back on prime-time television, but they are celebrating work that has already arrived. The Offies do something rarer and, I would argue, more vital: they recognise work while it is still building, still scrappy, still trying to find its audience. One of the things the Offies have done consistently is spot quality early, before consensus catches up, while also giving creatives in an often thankless profession a moment to feel genuinely valued and seen.

And that matters politically as much as culturally, because the ecology loop in this country is broken. We have far too few mechanisms that genuinely support grassroots theatre, sustain it over time, and feed value back into the part of the industry where so much of the risk, innovation and talent development actually happens. The Offies are one of the few structures doing that. So for me, they are not just an awards ceremony. They are part of the infrastructure trying to stop the grassroots being treated as unpaid research and development for the rest of the industry.

You have been working to raise the bar on nominations and increase ceremony accessibility. How have you achieved this?

Those two things are connected, actually. I have already touched on this above, but when I took over we were issuing roughly one nomination per show — around 500 a year. While that was, on one level, a great publicity tool for us, it was undermining our core purpose. If almost everyone is nominated, nomination stops carrying real weight. We have brought that right down to fewer than 200 this year, which means we now have much clearer and more universal standards for what nomination actually signifies.

Crucially, that also allowed us to get rid of the slightly confusing finalist stage, where nominees were later whittled down again simply because the ceremony could not accommodate them all. Instead, if you are nominated, that should mean something in and of itself — and it should mean you can actually be in the room at the end of the year. For me, that is both clearer and fairer. It raises the bar on recognition while also making the ceremony more accessible to the people whose work we are there to celebrate.

jamie-hale-transpose-pit-party-subverse-barbican

Increasing ceremony accessibility has been both practical and philosophical. Practical, in the sense that we have thought much more carefully about format, communication, reach and how the ceremony functions as a showcase for the sector. Philosophical, because I do not think the Offies should feel like a closed room full of insiders congratulating each other. It should feel like a genuine meritocracy, where being nominated is a win in and of itself.

This year’s ceremony was probably the clearest expression yet of where we want to go. Divina De Campo brought so much wit, warmth and proper occasion to the room, but what mattered most was that the ceremony felt expansive enough to reflect the breadth of the sector itself. We switched from nominee videos to winner videos so we could spend longer actually showing the work, we packed the night with live performance, and for the first time the full ceremony was broadcast live. That was a major step forward, because the future of the Offies cannot just belong to whoever happened to be in the room that night. It has to be about showing the sector off to the wider world, so people can see just how incredible and important it really is.

If you missed the ceremony, go and watch it on The Theatre Channel, then share it with your friends, colleagues and anyone who still underestimates what independent theatre is capable of. The more people who see us properly, the stronger our sector becomes.

You are trying to encourage risk, experimentation and innovation. What does it take to get this across to both the general public and those in the industry so it carries forward in people’s work, viewing habits and in the way the OFFIE Awards operates?

Rowan Armitt-Brewster – A Brief Case of Crazy – Riverside Studios

Part of it is language. We have to stop talking about independent theatre as though it is simply smaller, cheaper or somehow less finished than commercial work. Very often, it is where the most original thinking is happening. It is where new theatrical languages emerge before the rest of the industry has worked out how to package them, and shifting that mindset starts with the words we choose to describe it. It is easy to take the term for granted now, but Off-West End was barely used before our organisation was established twenty years ago. We have helped lead the charge in making sure independent theatre in this country is seen not just as patchwork fringe, but as a unified identity of exceptional work.

Part of it is model. If you want to encourage risk, you have to build systems that can actually recognise it. That is one reason breadth matters so much to the Offies. If your awards only reward the kinds of work that already resemble mainstream plays and musicals, then you are not encouraging innovation at all; you are rewarding proximity to existing power. Our new Innovation and Industry Areas are about responding to that, and the flexibility of the broader Areas allows us to recognise new artforms, new practices and new kinds of practitioners as soon as they emerge.

And part of it is culture. Audiences, critics and industry figures all have to get more comfortable with the idea that some of the most exciting work will be messy, hybrid, hard to categorise, and sometimes even unsuccessful. That is not a flaw in the ecology. That is how artforms move forward. OffWestEnd can absolutely be a pipeline to commercial success, but it is also a destination in its own right. For twenty years our slogan was “All Theatre Starts Here”, but as we mark this anniversary we have moved beyond that, because it does not just start here — it lives, breathes and thrives here. Our new slogan, “Let’s Show Off”, is about making sure people sit up and take notice.

What are the challenges of staying relevant and future-proofing the awards for both everyone within the industry and the general public?

Futures Theatre Argos Archives Omnibus

The biggest challenge is that you cannot future-proof an awards body just by making the ceremony shinier. Plenty of people can throw a glamorous night out. That is not the hard bit. The hard bit is making sure the structure still reflects the sector it claims to represent.

Independent theatre is changing all the time. Rising costs are changing what is viable. Audience habits are changing. Reaching people is getting harder. Certain forms are more vulnerable than others. So relevance comes from usefulness. Are we recognising the right work? Are we helping people understand why it matters? Are we building pathways rather than just moments? Are we creating visibility that lasts beyond a single press cycle?

That is really what OffWestEnd 2.0 means to me. It is not just a rebrand or a shinier website. It is shorthand for the next twenty years: taking an organisation that has already helped define and champion the sector, and building it into something more robust, more digitally effective and more infrastructural. I do not want OffWestEnd to be mistaken for an awards brand with a side hustle in advocacy. I want it understood as a representative body that uses awards as one of several tools to build leverage for the sector. That representative impulse has always been there at the heart of what we do, but for too long we lacked the financial stability to do it consistently, ambitiously or at the scale the sector deserves.

OffWestEnd 2.0 is about changing that. It is about harnessing data more intelligently, strengthening our platform, and earning a bigger seat at the table in conversations about theatre’s future, so that independent theatre is not merely celebrated once a year but properly advocated for all year round. If the last twenty years helped prove the value of this sector, the next twenty have to be about converting that value into visibility, leverage and long-term sustainability.

That also means being clear-eyed about technology. Automation and AI are going to reshape every part of cultural life, including ours. I do not think the answer is to pretend those tools are not coming, or to leave them entirely to the biggest institutions and commercial players to exploit first. We need to harness them conscientiously, in ways that create more public good: freeing up capacity, improving access, making our systems smarter, and helping a small organisation do more for the sector it serves. But we also have to stand up for the little guys, because if AI only ends up benefiting those already at the top, it will simply deepen the same inequalities independent theatre has always been fighting against.

And frankly, the stakes are bigger than an awards ceremony. If we get this right, OffWestEnd will not just keep pace with the next twenty years of change — it will help shape them. My ambition is simple: that the sector we have spent two decades defining becomes one we can finally sustain, strengthen and show off to the world with the confidence it deserves.

#PressRelease for World Premier of Documentary Film, Our Planet, The People, My Blood. Following Alan Owen, The Descendant Of An Atomic Test Veteran #WorldPremier #DocuFilm #Films #ourplanetthepeoplemyblood #nucleartestveterans #veterans

Cinematographer Daniel Everitt-Lock’s Debut Documentary Helps To Declassify Government Records Of British Nuclear Test Veterans

Our Planet, The People, My Blood Follows Alan Owen, The Descendent Of An Atomic Test Veteran, In His Fight For Justice And Recognition For Thousands Of Veterans And Their Families

London, X March 2026: An experienced cinematographer’s director debut has been part of a campaign to declassify government blood records of nuclear test veterans. Previously held under the highest levels of security clearance, those records are now being released to veterans’ families for the first time, with the full archive scheduled to be made publicly accessible through The National Archives later this year.

Our Planet, The People, My Blood directed by Daniel Everitt-Lock follows Alan Owen, co-founder of LABRATS International and former Chairman of the British Nuclear Test Veterans Association as he leads a landmark legal battle seeking recognition and compensation for the millions of people affected by nuclear weapons testing programs worldwide.

The trailer can be found here.

Three years in the making, Everitt-Lock and co-producer Rodrigo Borda travelled 150,000 kilometers across four continents to capture over 50 firsthand testimonies from Indigenous Marshallese communities (Marshall Islands), the Maralinga Tjarutja of Australia, the Spokane Nation of the United States and survivors of the atomic bombings of Hiroshima and Nagasaki.

Daniel Everitt-Lock, Director, says: “Nine years ago, I watched a short film about nuclear test veterans and couldn’t believe that no one was talking about it. I set out to make a documentary that offered a deeply human account of the communities forgotten by the governments that harmed them.”

Alan Owen, co-founder LABRATS International, comments: “This documentary shows the years of denial from one of the oldest establishments in the UK and across the world. The affected communities now have a voice through this incredible piece of work. My family’s story is just one of thousands which has been suppressed, it can now be heard.”

The film opens at the Prince Charles Cinema, Leicester Square, on 12th March 2026. Following the world premiere, the feature documentary will be screened in cinemas across the UK, including London, Liverpool, Manchester, Birmingham and Brighton.

Everitt-Lock, adds: “I’m thrilled to share this story with the world as we continue to change the political agenda and fight for long-deserved justice for millions of victims and their families.”

To buy tickets for the world premiere in London, click here. Other screening dates and tickets across the UK can be found here.

#Review of Don’t Fall in Love With Me by Paige Toon @PaigeToonAuthor @centurybooksuk #BookReview by Lou #CompulsiveReaders #BlogTour #SummerRead

Don’t Fall In Love With Me
By Paige Toon

Review by Louise Cannon

Rating: 4 out of 5.

Don’t Fall In Love With Me is a second-chance sultry, emotional romance by Paige Toon.
I am on the Compulsive Readers blog tour with Don’t Fall in Love with Me, thanks to them for the review slot and an e-book copy. You can find my review and blurb below the dreamy summery cover.

Summer will soon be upon us and publishers are getting your summer reading options out on the shelves to add to yours.

Don’t Fall In Love With Me has readers meet Grace and Jackson. The romance started, at least with Grace, when she was aged just 15 and the pair were inseparable, even holidaying together in Ardeche, France in the summer. This sets the scene beautifully for their backstory. Life changed and he married, whilst she took up her dream job and now he’s divorced.

It’s a bit of a will they, won’t they love story of whether they will or can get together again. As Jackson returns to the vicinity of her life and is newly single, memories of those idyllic summers come back. The flashbacks give a good glimpse into Grace’s life back in her teenage years and flows and bridges very well with her present life.

Etienne is a fascinating character and has a huge secret that could change her world. This is where the story really grips with intrigue as to what will be revealed…

Don’t Fall In Love With Me is a summer read fit for anyone’s TBR for your holidays or relaxing down-time.

Blurb


What if the person you love the most is the one you can’t have?

Grace has loved Jackson since she was fifteen – when they spent every childhood summer exploring France’s breathtaking Ardèche region together. They were best friends, until life took its course and Jackson married someone else.

Years later, Jackson re-enters Grace’s life with an irresistible offer: her dream job in the very town where their story began. And he’s newly single.

As memories from those idyllic summers flood back, Grace encounters an old friend Étienne, who proposes a plan to help make Jackson jealous. But as their scheme unfolds, Grace finds herself questioning if the sparks between them might not be so pretend after all…

Unbeknownst to Grace, Étienne is harbouring a secret that could shatter her world.

Will learning the truth finally set her heart free?
Or is this the beginning of a love story bigger than she ever imagined?

#Review of Walking On Sunshine by Heidi Swain by Lou. Happy Publication Day @Heidi_Swain @simonschusterUK @RandomTTours #BlogTour

Walking On Sunshine
By Heidi Swain

Rating: 5 out of 5.

What a pleasure it is to kick off this Random T. Tours blog tour on Publication Day of Walking On Sunshine by popular author Heidi Swain, whose books are such a joy to read with their heart-warming themes and depth of character and scenic settings, encompassing most of the seasons. Yes, it absolutely has me thinking of “Walking on Sunshine” by Katrina and the Waves. The book, much like the song written and sang many years before, are not linked, but they do have one thing in common, they bring in that light atmosphere that only summer air can.
Heidi Swain has now successfully written and had published with Simon & Schuster, many books set in winter, summer and autumn, taking in a couple of different communities with people coming and going as they look for a new life for themselves.
Discover my review and the blurb below, first, check out the summery yellow cover to put you in the mood for the warm season that’s just around the corner.

Review

Meet Tilly, Constance and James in summer in the picturesque village of Willowell, Suffolk. They each have their reasons for being there.

Tilly has the most heart-rendering reason. She has had a tough life and is now marred in tragedy. As the pricks of heat from the sun’s rays come through, she has the task of scattering her dad’s ashes. She goes to Willowell to relax and to give herself time and space to work out what direction she is going to head in for the next chapter of her life. Once there, the place feels like home, a new place for her to reside.
She meets Constance on her travels. She lives in a big Georgian house called Fernside. She’s getting older and has recognised that she cannot maintain Willowell Woods, which she owns, by herself and sees the only solution is to sell them.

People meeting others who didn’t know each other existed and plotting opportunities for a new breath of life is what Heidi Swain does extremely well.
Upon meeting Constance, Tilly creates a plan to buy the woods. She sees this and creating a business as a vibrant solution to what she’s going to do in her life now and to keep the woodland, therefore also helping Constance, who also has a nephew, James who doesn’t want the woods to be sold. All of course isn’t plain-sailing as Tilly has plans for the land and has to find a way of convincing the family that she is the person to save the woods. Can she find a way to cut through the stubborness and a bit of fear of change from the aged Constance? What will happen as a slow-burn relationship begins between her and James? It isn’t without its tensions.

Walking On Sunshine is a sweet and meaningful book full of warmth of character and a bit of intrigue as to what direction their lives will take and the twists and turns that ensue.

As we head into summer, this is a perfect read to start the season off, perhaps with your favourite summery tipple as the sun beats down and the heat builds to a crescendo, much like the plot.

Blurb

A Summer in Suffolk could be just what she needs…

When Tilly heads to the river in Willowell, Suffolk, to scatter her dad’s ashes, she’s in need of some rest and relaxation. Life has been tough lately, and she wants a new start.

Constance has lived in Fernside forever. She owns the beautiful Willowell Woods – but she can’t manage them alone, and they’re now up for sale.

Her nephew, James, has always loved Willowell Woods – and he doesn’t want anyone taking them over. So when Tilly asks to buy them, with an exciting idea for the land, sparks begin to fly… the problem is, they’re already falling in love.

Can Tilly and James find a way to turn sparks into fireworks? And will Constance finally realise that letting in the new doesn’t have to mean getting rid of the old…?

Spend Summer with Heidi Swain in her most glorious book yet – perfect for fans of Sarah Morgan.

#Review of Jan the Dutchman by David Jarvis @David_Jarvis_ @HobeckBooks #geopolitical #thrillerseries #crimefiction #mikekingdomseries

Jan The Dutchman
By David Jarvis

review by Louise Cannon

Rating: 5 out of 5.

Jan The Dutchman is book 6 of the Mike Kingdom thriller series. They can be read as stand-alone books or as part of the series. If you like Slow Horses by Mick Herron, this is a great series to also discover.
I am on the Hobeck Books blog tour, thanks to them for the slot and a copy of the book in-exchange of an honest review, which you can discover below along with the blurb.

Terry Bailey is on holiday in Gambia, enjoying his retirement from MI6 when he spots someone who he is convinced is Jan the Dutchman, a drug overlord linked to a Columbian cartel. It isn’t as simple as that. This cleverly becomes part of the mystery because he was shot by Terry, so is supposed to be dead and not exactly missed. He killed the husband of Michaela ‘Mike’ Kingdom, a CIA analyst based in London several years ago.

There’s also a threat to an airship that Mike is looking into, but is there a link to the two cases?

What ensues is another well-paced geo-political thriller that, this time perhaps has linked cases to that with the person who is presumed by Terry to be Jan the Dutchman. Mike wants to find the truth, but its also pulling at her emotions, that make a resurgence and bubble to the surface.

The mix of very real human emotions between relationships and what happened in the past and mystery interweaves very well, drawing you into both story threads.

It’s very interesting learning more depth of Mike’s character and how the past has an effect. The link between the personal and work life grows more intrigue in this taut thriller.

Jan the Dutchman is part of a series that just keeps hooking you in and has something for thriller readers everywhere to be immersed in, whether its characterisation or mystery or both.

Blurb

When a deadly enemy from her past appears alive and well, can Michaela ‘Mike’ Kingdom finally face up to her demons?

On holiday in The Gambia, Terry Bailey is enjoying his retirement from MI6 when he receives a shock. He spots a man in a car. It’s a fleeting glimpse. But it’s enough. He swears it is Jan the Dutchman, a drug overlord linked to a Colombian cartel. It can’t be Jan, as Jan is dead. Terry should know, he killed him.

Only one other person knows that Terry killed Jan – Michaela ‘Mike’ Kingdom, a CIA analyst based in London. Seven years ago, Jan had orchestrated the ambush in Holland that had killed Mike’s husband Dylan leaving her severely injured.

Was Terry tilting at windmills, Dutch windmills, or was Jan really alive seeking revenge? Terry tells Mike about the sighting and it re-opens wounds they both thought were long-healed.

It is now the beginning of a race to find Mike’s nemesis. But where to start? All Mike knew for certain is that he was not called Jan and he wasn’t a Dutchman. Apart from that, the search should be straightforward, shouldn’t it?

Jan the Dutchman is a thought-provoking and gripping sixth geo-political thriller that will delight fans of Frederick Forsyth and Mick Herron.

#Interview with Sam MacGregor on Hold The Line, about NHS 111, nominated Offies 2026 play from a call handler, Touring from 22nd April 2026 #TheatreInterview by Lou #HoldTheLine #NHS111 #Play #Theatre

Interview with Sam MacGregor on OffFest (Offies) nominated show,
Hold The Line


Interview by Louise Cannon



Hold The Line sits at the juxtapositions of comedy and getting across a really serious job and matter. This is a chance to see behind the scenes from Sam MacGregor’s real life experiences as an NHS worker on the front-line working as an NHS 111 call hanlder.

I recently had the privilege of interviewing Sam MacGregor about NHS 111, what the public don’t always see and about how he has brought his real life experiences together to create and star in his critically acclaimed theatre show, Hold The Line. There’s more to it than meets the eye and what he has to say is fascinating and important…

The play, that debuted successfully at the Edinburgh Fringe Festival is on tour from the 22nd April. Links to tickets and a trailer can be found at the end of the interview.


Most people think of NHS 111 as the number you call for minor ailments – a twisted ankle, a high temperature, a late-night worry – but for the people on the other end of the line, the stakes can be just as high as those faced by paramedics and emergency responders. This hidden, high-stress side of the job – where even a ‘routine’ call can become a life-or-death crisis – is at the heart of Hold the Line, revealing the unseen strain of a role that asks people to absorb trauma in real time, with no time to process, pause, or recover.

Set over the course of a single, nightmare shift in a London call centre, the play takes audiences into the rarely seen world of the unsung heroes of healthcare – the call handlers who juggle relentless targets, limited resources, and human lives on the line.

When Gary, a health adviser and unlikely everyman, picks up a routine call from a panicked son whose father is slipping into a diabetic coma, a normal shift suddenly spirals into chaos. With escalating stakes, impossible decisions, and the constant pressure to keep the lines moving, Gary is forced to confront the emotional and moral toll of a job that demands constant composure – even when lives hang in the balance.”


Without further ado, let’s welcome Sam MacGregor to Bookmarks and Stages.

Hold The Line is based on your real-life experiences working within NHS 111.
What made you decide to create a show and how did you decide what life stories and experiences to portray on stage?

It wasn’t until a few years into the job that I realised there was potential for a story to be made here. I’ve seen enough medical dramas such as Doctors and Scrubs to know what would be interesting to the public. I knew that there was nothing like this in terms of NHS 111’s exposure to the public, so I wanted to make some kind of story. I thought long and hard about what stories to use, as there are a lot of complex and potentially interesting angles to look at. In the end I decided on there being two main patient/caller storylines that I thought would be a good story to follow. We have one call handler who deals with multiple medical calls on shift and two of them are particularly complex and are the bulk of the story we encounter.

How did it feel writing and knowing you were going to perform your experience of working in the NHS. Did you get something out of it and what do you feel at the end of each performance?

I think it’s quite empowering telling this story. I always get a rush when I perform on stage, but there’s extra satisfaction knowing it’s something you’ve written yourself, especially when it’s about a subject you have a personal connection to. I also think the audience appreciates that, as there have been times (at the Edinburgh Fringe for example) when people would be pleasantly surprised when I told them I had also written the show they had just enjoyed watching. Each performance can be different, so how I feel at the end can change every time. Usually I have a sense of pride in not only myself but my co-actor on stage (Gabi).

Have your colleagues seen it and what do they think of your show?

A fair few of the office staff came and watched it last year during our Edinburgh Fringe previews and had nothing but good things to say. For some staff it was the first time they had ever stepped foot in a theatre, so that is also lovely to hear!

People have called NHS 111 for all sorts of ailments, what the public aren’t shown is what happens behind the scenes when things turn from minor to serious and suddenly there’s a life or death situation.
How does the responder handle this change?

If you’re an experienced call handler, and if a call goes from mundane to serious very quickly, you know what you have at your disposal. There’s a nurse and a supervisor, or even colleagues, who can step in and offer any assistance if need be. It’s a matter of keeping calm, remembering to breathe and just focusing on the patient’s needs for the duration of the call.

There’s both humour and tension in your show. How did you keep that balance and why do you feel it’s important to portray the highs, the lows and unexpected twists in what can happen in a single shift?

Most good comedies walk the line well between drama and comedy and I think Hold the Line does this well. The job itself is very up and down in terms of the types of calls you can get and the people you encounter, so I wanted to do it justice. There are parts of the play that hit quite hard, so I knew that there needed to be some light comic relief after these moments.


NHS 111 call handlers are under more pressure and stress than the public may realise. How do you deal with that and how do you portray the effects of mental health on stage so the audience really understands what is going on with some call handlers internally and externally?

Essentially you deal with it by finding a good balance between taking lots of calls but taking breaks, keeping hydrated and having lots of snacks. We usually have to remind the public how busy we are due to demand, and most of the time the public is very receptive to hearing this from us. I think frustration, tiredness and low moods are the main feelings expressed throughout Hold the Line between the staff in the play.

You expose the contradictions of a workplace where “productivity is key” – targets must be met, calls must be answered, and efficiency is always under scrutiny – yet where the fundamental mission is to keep people safe and well. How do you feel about that within the NHS and how do you portray this in your show?

It’s a tricky one because on the one hand I don’t think its helpful putting such a subjective and personal thing in strictly just an objective/numbers and data based way. However, if you didn’t keep an eye on these things then who knows what the NHS might look like. In our play, in the world in which we meet Gary (health adviser) we are constantly reminded of how busy the service is. The audience is privy to the data and numbers side of the job at the same time seeing how this effects not only Gary but the patients/service. I want people to understand Gary’s frustration and be affected by how this causes issues within the story. I don’t want it to be too jargon heavy and too obvious for the patients at how inundated the 111 service gets, but I think the play walks the line well between explaining enough but not too much so that the audience feels like its exposition heavy.

What does when human emotion collides with institutional indifference, how does it affect call-handlers who have more calls to take and whole shifts to do?
What do you feel needs to change to make the institutional indifference attitude better?

There is always time for reflection or some downtime if your shift is getting particularly hard or upsetting, but the calls always keep piling up, and you are always reminded of this. There is always someone higher than your line manager who has to keep an eye on the quantitative side of things, like a pyramid of hierarchy. So despite being great at your job, if you take lots of breaks or maybe you aren’t hitting certain targets, you will be reminded about this.

What do you hope audiences take away with them?

Hope. Hope for a better and more productive NHS service. I want people to understand the humanity of the play, to care for a stranger if you have to, to listen and show understanding.

Not to get too political, but to really take home how precious the 111 service is as well as the NHS. People who probably use private healthcare are making important decisions that affect those who use public services, a service which they themselves (the politicians) don’t use.

Where can people follow across social media?

Instagram- @holdtheline_play

Instagram- Writer/performer- @samhazamacg- Sam Macgregor

Instagram- Performer- @gchanova- Gabriel Chanova

Instagram- Director- killeenmesoftly- Laura Killeen

You can watch the trailer on the link HERE. 

Tickets are available HERE.

‘While the theme is deadly serious, shards of humour lighten the darkness’  ★★★★ The Times
‘Gripping and thoughtful production’ ★★★★★  LondonTheatre1
‘Thoughtful, well-performed and quietly damning’ ★★★★  One4Review
 ‘Sharp, darkly comic episodes and poignant moments combine for a heartfelt drama’ ★★★★ The List